Frequently Asked Questions

SHIPPING AND RETURNS

We offer FREE Shipping on all USA orders. Orders outside the USA are subject to USPS International Rates.

Roasted-to-order Coffee:

All orders are shipped PRIORITY/FIRST CLASS USPS
& Delivered 5-7 business days from the day you place the order 

We will email you tracking info as soon as the order is shipped.

French Press:

All orders are shipped PRIORITY/FIRST CLASS USPS
& Delivered 5-7 business days from the day you place the order

Merch:

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at JOMO has an estimated delivery time that you can find in the product description.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Coconut Products

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No. Hand wash with warm water. Occasionally rub with coconut oil or cutting board oil to keep your coconut products looking new.

No. Your coconut bowls can handle hot food but they are not microwave safe.

The coconut products are SGS certified.

Our coconut products are reclaimed from coconuts and coconut trees in Vietnam. The logo is inscribed and our products are packaged at our suppliers facility in Ho Chi Minh.