FREE SHIPPING, U.S. only. Get 20% off your new Roasted-To-Order Coffee Subscription

FAQ

SHIPPING AND RETURNS

FREE SHIPPING ON ALL USA ORDERS

ORDERS OUTSIDE THE USA ARE SUBJECT TO USPS INTERNATIONAL RATES

HOW LONG ARE SHIPPING TIMES?

Roasted-to-order Coffee:

All orders are shipped PRIORITY/FIRST CLASS USPS
& Delivered 5-7 business days from the day you place the order 

We will email you tracking info as soon as the order is shipped.

French Press:

All orders are shipped PRIORITY/FIRST CLASS USPS
& Delivered 5-7 business days from the day you place the order

Merch:

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at JOMO has an estimated delivery time that you can find in the product description.

WHAT IS YOUR RETURN POLICY?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

CAN I CANCEL MY ORDER?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

WHAT HAPPENS IF I RECEIVE THE WRONG ORDER? 

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 DO YOU OFFER EXCHANGES?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

COCONUT PRODUCTS

ARE THE COCONUT BOWLS/COFFEE SCOOP/FRENCH PRESS STIRRING SPOON DISHWASHER SAFE?

No. Hand wash with warm water. Occasionally rub with coconut oil or cutting board oil to keep your coconut products looking new.

ARE THE COCONUT BOWLS MICROWAVE SAFE?

No. Your coconut bowls can handle hot food but they are not microwave safe.

WHAT CERTIFICATION DO YOUR COCONUT PRODUCTS HAVE?

The coconut products are SGS certified.

WHERE ARE THE COCONUT PRODUCTS FROM?

Our coconut products are reclaimed from coconuts and coconut trees in Vietnam. The logo is inscribed and our products are packaged at our suppliers facility in Ho Chi Minh.